FAQ

PAYMENT

We currently accept payment by Visa, MasterCard, Amazon Pay and Paypal. Amex and Discover cards are supported through the Paypal guest checkout.

CURRENCY

Prices are shown in USD.

ORDER STATUS

Please note that we ask for a standard processing time of up to three business days (not including weekends or holidays) from the time your order is placed. A 'Processing' status means that your order has not yet been shipped.

You will receive a tracking number by email once your order has been shipped.

SALE PRICE ADJUSTMENT POLICY

Unfortunately, we are unable to offer sale price adjustments on any special promotion that temporarily reduces the price or if the item is no longer in stock. If an item is purchased at a sale price, no price adjustment will be offered should an item be further discounted.

EMAIL PROMO CODES

All our promo codes are automatically generated by an application. If you did not receive discount code or it's not working, please contact us info@fromtheheelsup.com

ORDERS AND SHIPMENTS

I’d like to modify my order/I ordered the wrong size. Help!

Unfortunately, it is not possible to modify any details of your order after it has been placed. The shipping and payment methods, the number of products and the delivery address cannot be changed.

I made a few orders, can I combine my shipping?

Unfortunately, it is not possible to modify any details of your order after it has been placed, nor to ship various orders together in the same package.

I was sent the wrong item. What should I do?

We are so sorry for the inconvenience. Please email our customer service team with your order number and we will promptly send you a free prepaid return label.

My shipment tracking isn’t working. When will my package arrive?

Please allow some time for the status of the shipment to correctly display information.

I received a faulty item. What should I do?

We're so sorry about that. Please email our customer service team with your order number and we will promptly send you a free prepaid return label.

My shipment was marked delivered, however, I haven't received anything. What do I do now?

From The Heels Up assumes the fault of USPS on a shipment that is marked delivered but is missing, lost or stolen. For more information please contact info@fromtheheelsup.com

RESTOCKS

I’d love to know when a product will be back in stock. Can I be notified?

SIZING

What size should I order?

Please use size chart as a general guide to help you make a selection.